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If you are unsatisfied with your purchase or encounter any issues with your ordered items, we are here to assist you. If you face any difficulties when submitting a return request, please call us at 856-769-1761. Our customer support is available Monday-Saturday from 9 am to 8 pm EST and Sunday from 11 am to 5 pm EST.

You are not required to obtain a return authorization to return a product. However, we kindly request that you return the package as received. If your item was delivered in a boot box, please use the same box for the return. Avoid taping or labeling the box, as this may render it unusable or unsellable. If official packing material is unavailable, consider repackaging it using a similar material, such as a trash bag.

All returns must not exhibit any signs of wear and must be returned with all original tags, in new condition, clean, and free from any odors. To ensure your boots remain in pristine condition, we recommend walking only on carpeted areas until you are certain they fit properly. Avoid walking on hard flooring surfaces, as they may scuff the boot soles.

You 30-days to initiate your return. Failing to return your order within this period may result in a restocking fee.

Return postage is the responsibility of the customer, unless you have received a damaged or incorrect product.

Please send return items to the following address:

Cowtown Cowboy Outfitters Returns Department 761 Rt. 40 Pilesgrove, NJ 08098