Returns | Exchanges

What is the Return Timeframe?
  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  If your purchase was in store you have 30 days from the time / date of the receipt.

What do I need to be able to return an item?

  • For instore purchases please retain your receipt.  Without a receipt we MAY still be able to help you but if you have yours it makes the process a lot more simple. 
  •  If you purchased online you'll need your order number.

What items are returnable?

  • Items must be unused and re-sellable with tags intact and no visible signs of wear or use. 
  • Defective items that were sent to you in a defective state are eligible for a return. 
  •  When possible please return your items in the original packaging.
  • If you still have your invoice please include it.
  • Not all requests for returns are accepted; all return requests must go through an approval process.
What items and exceptions are non-refundable? 
  • Certain types of items cannot be returned, like undergarments & socks. Please get in touch if you have questions or concerns about your specific item. 
  • Gift cards.
I think my product I purchased was defective.  What can I do?
  • Please reach out via phone (856-769-1761) or email (contact@cowtowncowboy.com) as soon as you notice any issues.  We do not want you to be dissatisfied. Most of the time we are able to rectify all issues.
Damage, loss, or theft issues
  • If the purchased product is faulty, reach out to us within 7 days of the delivery date.
  • If you believe the purchased product is lost or stolen, and your purchased Guide Package Protection please file a claim here.  If you didn't purchase Guide Package Protection please file a claim with your local police. There is nothing we can do to assist you.

Issues with shipping

  • When a package leaves our building it is no longer in our control.  Delays due to holidays, weather, etc. are out of our control.  We do not refund for shipping costs when the package didn't arrive on time.
Exchanges

  • The fastest way to ensure you get what you want is to return the item you have. Once the exchange request is approved, the replacement item will be shipped to you with the additional cost of shipping paid by you.

Refund solutions
  • Refund to original payment method.
  • Refund to store gift card.
How soon will I get my refund?
  • After your return has been processed, you will receive a refund notice from us and it will take an additional 5-10 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
  • The cost for shipping to you is deducted from your refund.
  • If more than 15 business days have passed since we’ve approved your return and you haven't received a replacement or a refund, please contact us at contact@cowtowncowboy.com or call us at 856-769-1761 during business hours. We are happy to help you!

Need to start a return / Exchange?

Click Here

Â